If we sent the wrong item or your shirt arrives damaged, defective, or clearly misprinted, contact us. We will review it fairly and make the problem right under this policy and any consumer law that applies.

1. Cancellations and order changes

Email support@unmutetees.com within 6 hours after payment and include the order number and exact request. After 6 hours, production may already have started. We will try to help if the order can still be intercepted, but cancellation or modification is not guaranteed.

2. Damaged, defective, misprinted, or incorrect items

Please inspect the order after delivery. For the fastest review, contact us within 7 days after delivery and include:

• your order number and the email used at checkout;
• a short, specific description of the problem;
• a clear photograph of the full garment and a close photograph or video showing the issue; and
• a photograph of the shipping label and packaging when the issue may involve transit or fulfillment.

We may ask for additional information reasonably connected to the claim, such as garment measurements taken according to the size-chart method. We will not ask for excessive or unrelated evidence.

After verification, we will provide an appropriate remedy based on the nature and seriousness of the problem and applicable law. This may include a replacement at no additional cost or a refund for the affected item. Where the law gives you the right to choose a remedy, that right remains available. We will also cover reasonable return or delivery costs where required by law.

The 7-day request is not a legal cut-off. It helps us preserve production and carrier evidence. It does not shorten a longer statutory guarantee or remedy for faulty, unsafe, misdescribed, or non-conforming goods.

3. When the customer selected the wrong size

If the delivered garment matches the size ordered and the published measurements, but you selected the wrong size, contact us within 7 days after delivery. As a voluntary customer-care benefit, you may apply for one courtesy remake for one garment in the same design and color, in another available size. There is no additional product charge; you pay US$8.99 reshipping.

This courtesy option is limited to one approved size-remake request per order and customer. It is subject to item and size availability and does not apply to repeated, fraudulent, abusive, or materially inconsistent claims. We may request clear garment measurements before approval. Do not send the original garment anywhere unless we provide written instructions.

If the delivered garment materially differs from the published size chart or stated production tolerance, we will treat the matter as a product-conformity issue under Section 2, not as a customer sizing mistake.

4. Change of mind or personal preference

Because each shirt is made specifically for your order, we generally cannot accept returns or issue refunds for change of mind, personal preference, or minor color differences caused by screen settings. However, we understand that circumstances vary. Contact us and we will review your request fairly. This does not limit any rights you may have under applicable consumer law.

A material difference from the product description, a significant printing error, or a genuine product defect is not treated as a simple change of mind.

5. Return authorization and instructions

Our published business contact address is not automatically a parcel-return facility. Contact us before mailing anything. After identifying the order and reviewing the request, we will tell you whether a return is needed and provide the correct return or other handling instructions.

Sending a parcel to an unconfirmed address may delay or prevent the parcel from being matched to your order. This procedural rule does not remove any right that cannot legally be limited.

6. Refund method and timing

Approved refunds are issued to the original payment method. We normally submit the refund within 5 business days after approval or, where an authorized return is required, after the return is received and reviewed. Once submitted, the time needed for the credit to appear is controlled by your bank, card issuer, Wintopay, PayPal when used, or another payment provider and commonly takes 5–10 business days.

We do not issue cash refunds for electronic-payment purchases. Shipping charges are refunded only when this policy or applicable law requires it.

7. Fair-use review

We may verify evidence, limit voluntary benefits, or investigate patterns indicating abuse, including repeated false non-delivery, defect, sizing, refund, or chargeback claims. We may deny a voluntary courtesy remedy where a claim is fraudulent, abusive, or materially inconsistent. We will not use this section to deny a legitimate mandatory consumer right.

8. Mandatory consumer rights

This policy adds to, and does not replace, consumer rights that cannot be excluded. Depending on the law that applies, those rights may include remedies when goods are faulty, unsafe, not of acceptable quality, not fit for an agreed purpose, not as described, or not delivered as promised.

Customers in the United States retain any non-waivable rights under applicable federal and state law. If this policy conflicts with a mandatory right or remedy that applies to the transaction, the mandatory right or remedy controls.

9. Contact us

Email: support@unmutetees.com
WhatsApp support: +86 133 8490 4131
Normal response time: within 2 business days

Email is the official channel for return, replacement, refund, and cancellation requests.